Terms & Conditions

This web site is owned and operated by Lelli-Bot Crafts. If you have any suggestions or comments or if you need to contact us, please email at enquiries@lellibotcrafts.co.uk.

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Please Note: We do not currently ship orders outside of the United Kingdom.

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates.

If you have made a mistake in your order and cannot correct it in the shopping cart, please contact us and we will make the required changes to your order for you.

Substitutions

Some of the items sold on this website are designated Trade Account specific and are not available to retail customers. Should one of these items appear on a general retail order, we reserve the right to remove the item from the order and refund the cost, or substitute for an equivalent item - one that is similar or of equal or greater value.

Postage and Packing

Our delivery charges are based on the weight of your total order. As our website is still in its infancy, should any excess postage charges occur, we will refund any overpayments on the process of your order.

Delivery Schedule

We understand that you want to enjoy your new Lelli-Bot Craft purchases right away and will always aim to despatch orders as soon as we possibly can. Please note that during busier times it is possible that up to a 24-hour delay may occur for despatch of your order. We send all orders by Royal Mail First Class or Yodel Courier Service, dependant upon weight and order value. Our shipping charges are  capped at £8.00.

We ask that you inform us at enquiries@lellibotcrafts.co.uk within two working days if goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

By placing an order with us, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Returns Policy

We want you enjoy your purchase from Lelli-Bot Crafts and your satisfaction is of paramount importance to us. If you have cause to return your order to us, please take note of the return information provided below.

Please note: Your rights to return goods are protected under the EU Distance Selling Directive.


You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email.Your refund will be paid within 30 days.

You are responsible for the cost and risk of loss or damage when returning the goods, so please make sure to take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described. In this situation we will refund your postage costs to you when we process your refund or exchange

Any goods must be returned in saleable condition.

These terms apply to an order placed at this time. We reserve the right to change our terms and conditions at any time, so please do not assume that the same terms will automatically apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Reaching Us

If you need to reach us, please email us using the link on the ‘Contact Us’ page.

 

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